If you want to return the goods, please contact our customer service staff, and deliver the products to the nearest logistics location, send to us, the goods arrived, we will refund to you.The process is simple and fast.
If you have any questions, please feel free to contact us:[email protected]
*For the return fee, we are not responsible for the return shipping cost unless there is quality problem, hope you can understand. 
  • we will bear the shipping cost of the return, if the product is defective in quality, or if the return is due to our reasons.
 
I just placed an order and would like to change it. How do I do that?

Please reach out to [email protected] as soon as you can. If it's possible, we may be able to make a change to your order. If your order has already been shipped, we cannot make any changes.

I need to cancel my order.

If your order has begun processing, we cannot cancel your order. If your order hasn’t been shipped yet, please reach out to [email protected] to request a cancellation.

I received my order and it was damaged in the mail!

Please take a photo of the damaged lighting and send it to us. We will try our hardest to send you a replacement or we can issue you a gift card if the lighting is out of stock. 

I placed one order. Why are there multiple charges on my card?

When you place an order, we will attempt to obtain an authorization from your bank/account for the amount of your order. This authorization is not a charge, rather it is an approval from your bank that funds are available. The multiple charges showing up are only for authorization purposes, and these funds will NOT be withdrawn from your bank account. (To be safe, you're always welcome to call your bank to double check.)

This is our return address:

1582 Tree Frog Lane

Plattsburg 64477

Missouri

USA

+1816-539-3967

HELP!! I entered the wrong shipping address.

Don't worry! Please email customer service as soon as possible to have your shipping address corrected.

Note: After you place your order, we will not charge you any fee, except for the return of goods due to buyer's error, the buyer will bear the return shipping fee, if our products have quality problems, or if they are undershipped, we will bear the return cost.