Please reach out to [email protected] as soon as you can. If it's possible, we may be able to make a change to your order. If your order has already been shipped, we cannot make any changes.
If your order has begun processing, we cannot cancel your order. If your order hasn’t been shipped yet, please reach out to [email protected] to request a cancellation.
Please take a photo of the damaged lighting and send it to us. We will try our hardest to send you a replacement or we can issue you a gift card if the lighting is out of stock.
When you place an order, we will attempt to obtain an authorization from your bank/account for the amount of your order. This authorization is not a charge, rather it is an approval from your bank that funds are available. The multiple charges showing up are only for authorization purposes, and these funds will NOT be withdrawn from your bank account. (To be safe, you're always welcome to call your bank to double check.)
This is our return address:
1582 Tree Frog Lane
Plattsburg 64477
Missouri
USA
+1816-539-3967
Don't worry! Please email customer service as soon as possible to have your shipping address corrected.
Note: After you place your order, we will not charge you any fee, except for the return of goods due to buyer's error, the buyer will bear the return shipping fee, if our products have quality problems, or if they are undershipped, we will bear the return cost.